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Staff Complaints - Public information


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STAFF TEAM COMPLAINTS

General information
This topic will provide members of the community with information pertaining to complaints against members of the Staff Team. This is done to provide the community with transparency in regard to the number of complaints received , as well as their outcome. Note that sharing the entire investigation process is not possible due to security and privacy. However, the reporting party has the option to chose if they are willing to have information from their complaint shared with the public. In such cases, Management will provide additional information to any individual expressing interest in a particular case.
 
Reports must be sent via the form of free text and forwarded to members of Management via a private forum message.
 
The following are terms and their meanings used in the table below:
 
  • Unsubstantiated - complaint did not contain enough evidence to warrant an investigation or evidence was inadequate with the allegation being made.
  • Substantiated - complaint did contain sufficient evidence to prove the allegation.
  • Exonerated - evidence provided did not prove the allegation made or the alleged conduct was not in violation with the community's rules.

 

Types of actions taken by LC:RP when a complaint is substantiated

Our community has adopted a zero tolerance policy regarding the following violations:

 

  • Abuse of power (including, but not limited to abuse of administrative commands in-game, on discord and the forums; creating cliques with players to push a certain agenda or discriminate others, etc.)
  • Harassment (any type of harassment based on race, sex, religion, nationality. The only exception to this is when a joke is made between friends, or where maliciousness was not intended. Such complaints will be reviewed on a case-by case basis, although members of the Staff Team are encouraged to avoid making such jokes unless the person(s) part of the conversation are comfortable with that. 
  • Hacking or general exploitation.

 

The abovementioned, if found as substantiated complaints, will result in a removal from the Staff Team, accompanied by a server ban. In certain cases, it may result in blacklisting the individual(s) from the community.

 

Other rule violations by members of the Staff Team which are not as serious are dealt with warnings. When a member of the Staff Team receives 2 warnings, they will be removed.

 

Note: You may also report ex-staff team members who were part of the staff team, during the time they violated the rules.

 


KEEP UP WITH THE COMMUNITY'S AFFAIRS

 

The following table will be updated periodically and done so only when a complaint has been resolved. Everyone will be held accountable for their actions.

 

 Name    Position   Allegation

   

       Received           

   

       Resolved             

Outcome   Action
MickeyO Ex Staff  Inappropriate sexual comments, false accusations of racism 05/28/21 05/31/21

  Substantiated          

Staff Team ban, 2 month community restriction
Geo Admin Unprofessional comments towards another member of staff.    03/23/22     03/23/22  Substantiated Verbal warning issued, along with apology towards member comments were made towards.

Neo

Staff Support Unprofessional comments towards another member of staff.    03/23/22     03/23/22  Substantiated Verbal warning issued, along with apology towards member comments were made towards.
Pluto Property Team  Insulting community members over DM's. 04/29/22 04/29/22 Substantiated Staff Team Removal
Sykkko Player Support Unprofessional behavior and communication 02/07/2022 02/07/2022 Substantiated Warning issued.
LackingAName Senior Admin Failure to examine report 03/12/2023 03/12/2023 Unsubstantiated  Miscommunication, resolved
Brett Management  Failure to examine report 03/12/2023 03/12/2023 Unsubstantiated  Miscommunication, resolved

 

 

Sincerely,

LC:RP Management

 

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  • Geo changed the title to Staff Complaints - Public information (Last updated 04/29/2022)
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Update 6/27/2022

  • For complaints, please contact the respective team leader. Information can be found here: 

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